(Originally published on LinkedIn)
Okay, so you are shifting to Microsoft 365. That’s great! It includes a lot of things that are useful, and a lot of services you already have from another vendor. You might even have the same service from multiple vendors.
Let me put some context to this.
Your users need a phone conference system, so you go and buy this from vendor A which require a specific license. Vendor A isn’t that great on videoconferencing or does not do it at all. So, you reach out to vendor B and buy a video conferencing system to use in your meeting rooms. The licenses for this system were pretty expensive, so you decide to also go to vendor C and buy a more cost-efficient system which can be used from a user’s computer and you put a lot of time into getting the system from vendor B and C to work together. These two systems also have the possibility to do phone conferencing. It never gets a 100% smooth, but your users settle in for this, hey it’s corporate IT.
Then comes Microsoft Teams and does all these three things you bought separate products for, but you add this to the mix as well since Teams is the future and all users have a license for it. The three old ones are still there, and everyone is confused when to use what.
Does this sound familiar?
This doesn’t just go for Teams and meeting platforms. This can be applied to any service you provide to your users. You have one or two solutions, then comes the new product that you and your users want, and you just add it to the mix without decommissioning the old solutions. Hey, your users still love the old one then why remove it?
We have been there and still are
When we started our journey towards Microsoft Teams as a collaboration platform, we had a lot of solutions doing parts of the things Teams does. We had one solution for chat (Skype), two-three for video conferencing and at least two for phone/online meetings to name a few.
Having several solutions that do the same thing is not a wanted state for several reasons:
- You will have to pay multiple licenses for the same thing
- Your users will get confused when to use what
- Your users will get frustrated when they can’t use solution A to connect to solution B
- Life cycle management for several products is a hassle
But just throwing out that expensive video conferencing system you installed in your board room is probably not something you wish to do since you will have to replace it with something just as expensive. So, saving parts which can be integrated into one solution is the way you want to go.
Our trickiest one to close is our old online meeting platform, which people are fond of. When we introduced online meetings through Skype, people were missing some features which they had really liked in the old setup. At the same time, we had a change in user behaviour where users were connecting to the meetings through their computers instead of dialling in which had an impact on the network resulting in poor call quality. This gave Skype a bad reputation internally and everyone wanted the old, quite expensive solution which “worked” were you often called in with your phone for audio. Eventually, we have reached a state where the trust is high in Teams and functionality is good which have made the shift a lot easier. This also gave EVERYONE the possibility to host online meetings, not only the ones who had an expensive separate license.
Remember to retire old services
This doesn’t only apply for Teams and Microsoft 365, this can be applied to anything. In a big corporate IT environment, it can be hard to close services which have been loved and heavily used by the users. It’s important to put in the effort with making the users aware of WHY you are transitioning into a new service. Letting the service die by itself is never a clever idea, you will gain a lot by putting the effort in to decommission something (and it will be cheaper). Even if we might act like it sometime, we never replace/change services just because we like new shiny things. There is ALWAYS a business case behind every major change, and the goal is always to improve the service even if the road there might be bumpy.
If you can optimize and simplify your environment by decommissioning redundant services, get on it!